Xiamen, Quanzhou and Zhangzhou, with outstanding people and developed economies, are known as the Golden Triangle of Southern Fujian. It is very convenient to take the high-speed rail between the three cities, which only takes the time of a cup of tea or a meal. In order to facilitate the transportation, we checked into a hotel diagonally across from Xiamen Railway Station.
The hotel is listed with four stars, and the front desk staff is gentle and polite, which is pleasant. Stepping into the elevator and encountering a girl who looks like a manager, she exaggerated a few words. The female manager is gentle and introverted, and responds easily and appropriately. The elevator rushed to the top, and the inner affinity also rose sharply. Our room is on the 25th floor of the top floor. The room is not big, but it is exquisite and elegant.
Unexpectedly, when he returned to the hotel that night, the "excitement" suddenly fell. The lobby was dim and there was no electricity. After waiting for about half an hour, the elevator finally resumed operation. When I woke up early the next morning, the room was dark and no one answered the call for help. I realized that the power went off again and the telephone system was also paralyzed.
Seeing that the scheduled one-day trip to Quanzhou is about to be delayed, I call 110 on my mobile phone for help. Soon, a security guard came to the elevator hall and said, "Please wait, it is being repaired."
After waiting for half an hour, the elevator still insisted on going on strike. The security mobile phone reported: "Manager Luo, the guest has missed the scheduled tour, and he is a bit anxious." Luo's loud voice came from the hands-free mobile phone: "You can comfort the guests, they really don't want to wait, just call them themselves Come down!" I was furious when I heard the words, and took the phone and shouted: "You actually want the guest to go down by yourself? I have a knee injury. I walked down from the 25th floor. You should prepare a stretcher and take me to the hospital!" Luo still Full of domineering: "Then you can only wait." I asked: "Are you the lobby manager or the hotel general manager?" Answer: "I am the hotel manager." I yelled: "You are a manager, negligent and negligent. Responsibility! The elevator broke down last night but no professional has been arranged to completely eradicate it. You have no apology or sympathy to let the guests go downstairs or stand and wait! We must go to the media for exposure!" Responsibility, what are you yelling at, go back to the room and wait patiently.
I told the tour guide that we can only cancel the trip, and the fee is non-refundable and admitted. Just put down the mobile phone, the security came into the room and informed: "Miss Jia from the hotel wants to communicate in person." As soon as I got up, a young lady arrived. Although the mask covers most of her face, the gentleness between her brows and eyes seems to have known each other, and she is indeed the girl who met in the elevator. Ms. Jia said in a sincere tone: "Mr. Bai, we said a thousand times to be sorry, it won't help. I'm really sorry for delaying your trip." She apparently hurried over after hearing the news, and climbed a full 25 in one breath. Stairs up, it is inevitable that she is out of breath, but she is still as calm as water.
Throughout the conversation, she didn't have a word of excuse, just apologized again and again. We didn’t tell the truth until our emotions calmed down. The decoration project on the seventh floor was outsourced to a third party, and the construction personnel's illegal operations caused the entire power supply system to paralyze; Luo is the manager of the engineering department, not the general manager of the hotel, and has poor communication skills and is often offended. I was relieved when I heard that, and I was quite lucky. A brawny man who had been dealing with machinery and equipment all day caught fire. When a hammer flew over, wouldn't his head become a broken scoop!
My brother clamored to discuss compensation. Ms. Jia said: "The hotel must pay compensation. We will negotiate later. The top priority is to find a solution to remedy your Quanzhou one-day trip." The priorities are instantly clear, and it is not a waiter. So he asked curiously: "Ms. Jia is the lobby manager?" My brother interjected, and heard that all the hotel matters were in her care. General manager!
Manager Jia made a round of phone calls, and the day's Quanzhou tour had already started. She suggested renting a car for a private tour guide and the hotel to pay for it. I politely declined, the fee is too high. Finally, we agreed with the tour guide who was already on the way to wait for us at the first scenic spot. She immediately called a car, pulled the driver and tour guide into the WeChat group, and sent the location of our car to the tour guide every ten minutes until we got on the group tour bus.
Manager Jia quickly gave a cash compensation plan that far exceeded expectations, and an unexpected storm came to an end. Crisis is common, but masters are not common. Ms. Jia has wisdom, responsibility, tolerance, and determination, and she deserves to be a master of turning danger into a waste.
